The gentleman I talk to that helped me with the order was knowledgeable, courteous, and helped me figure out exactly what I needed. Also at a much lower price that I was finding elsewhere. I also called back on two different occasions with questions, and they were answered knowledgeably and politely. I had no problem changing over my double band to a single roller. And just used it a couple of days ago and it makes a world of difference. Easier to load, no pushback and going from fishing line to dynema made a world of difference in the speed in which you were able to load without knots.